ok so i just got my phone back after having it fixed and i noticed that my phone was on SDP( stolen device protection) so i tried taking it off but it requires my face id, but my face id is not working and idk why, the SDP is set to “always” i’m not sure what to do now, and it won’t let me reset my face id
iPhone 11, iOS 18
Posted on Jul 17, 2025 8:35 PM
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Jul 18, 2025 4:47 AM in response to leanniscrespo
About Stolen Device Protection for iPhone - Apple Support
Read about using the “Always” setting in the section ‘Always require additional security measures’. When you choose the Always option then even if you are in a familiar location, updates to certain security settings will always require a delay. Actions that require biometric authentication will always require Face ID or Touch ID (with no passcode alternative).
Situation with SDP(stolen device protection) and face id