Previously Purchased Mac App Not Appearing on Another Mac

Question

Level 1

58 points

Previously Purchased Mac App Not Appearing on Another Mac

I recently purchased the app Klack ($4.99) from the Mac App Store on my primary Mac. I'm signed in with the same Apple ID on a second Mac, but the app isn't showing up under "Purchased" in the App Store, and I can't re-download it without being prompted to pay again.

I've verified that:

Both Macs are signed into the same Apple ID.
Purchase history shows Klack was bought.

Is there a reason it wouldn’t be available to redownload on the second Mac? Any help would be appreciated!

MacBook Air 13″

Posted on Jul 16, 2025 1:25 PM

Reply

Answer 1

Mac Jim ID

Level 8

49,268 points

Jul 16, 2025 1:51 PM in response to iHelp_John

Go to  > System Settings > [name on top] > Media & Purchases on both Macs. Are you seeing the same Apple Account listed there? It is possible to be signed into the same Apple Account for iCloud and have a different one for Media & Purchases.

Reply

Answer 2

Mac Jim ID

Level 8

49,268 points

Jul 17, 2025 9:31 AM in response to iHelp_John

The only time I have seen that is when a developer removes the app from the store, then adds it again using a slightly different name. That does not appear to be the issue with the Klack app as it has been around for a long time from a respectable developer with very good reviews.

Sorry, I don't have any other explanation what could be causing the problem. It may be best to contact Apple directly where they may be able to find the issue remotely.

Contact Apple Support - Apple Support

Reply