Unable to complete the Hearing Test on AirPods Pro 2

Hi Bott84

welcome to this Appl (usr-to-usr) Community!

Re: "Hearing Test on AirPods Pro 2: ...cannot complete the first test on the left ear because background noise too loud even though quietness test completed earlier in test stated an ok level." "Does anyone have a solution?"

We can't really guess which solution will solve the issue, without pinpointing the cause of your difficulty

Eg: Using "Noise cancellation" may, or may not help:

See: Active Noise Cancellation and Transparency modes for AirPods - Apple Support

Generally, there's no way to prevent a (maybe un-noticed) airplane from flying overhead, or such, during the test

Seems some folks have resorted to doing the hearing test in a wardrobe to avoid background noise intruding.

Major city libraries, and some universities, sometimes have a soundproof room available.

(I understand that we can also use an audiogram from a hearing-professional to set up the hearing-aid feature)

Another cause can be that the ear-tip becomes slightly dislodged during the test, (instead of being "sealed"):

If you haven't seen it already:

See how to: Choose your AirPods Pro ear tips and use the Ear Tip Fit Test - Apple Support

If needed: Video: How to remove and replace the ear tips on your AirPods Pro – Apple Support

https://www.youtube.com/watch?v=pf8TbVaggu8

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Apple support provides tips in the article below:

Take a Hearing Test with AirPods Pro 2 - Apple Support

Eg: says:

"Clean your AirPods Pro. Debris can affect the ability of your AirPods to provide a complete seal in your ears.

You should also clean your AirPods periodically so test results are as accurate as possible".

and:

(Point 5) "If you remove or adjust your AirPods (or if the environmental noise around you becomes loud), the Hearing Test may pause. The test resumes when you put the AirPods back in your ear or when the environmental noise is quiet again".

Online Resource: AirPods User Guide - Apple Support

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More support . info. if needed:

"Find all the topics, resources, and contact options you need for your AirPods"...

AirPods Support Website: AirPods Support - Official Apple Support

Thank you kindly for taking the time to reply, and to provide more detail.

Re: "Apple Support say it is my hearing profile which is disappointing as I specifically purchased this product for the Hearing Aid feature"

Seems the hearing aid test is for those over 18 with "mild to moderate" hearing loss.

ie: ... those with more severe hearing loss in one both ears may not qualify..

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Re: "These are new AirPods purchased recently"

With proof of purchase, you may be able to return the airPods.

More info on: Returns & Refunds - Shopping Help - Apple

Else: AirPods also have many helpful hearing features that existed before the hearing-aid features were introduced.

Apple Support provides articles such as:

✽ Active Noise Cancellation and Transparency modes for AirPods - Apple Support

Eg: says:

"You can switch between Active Noise Cancellation and Transparency Noise Control modes on your AirPods Pro and AirPods Max, depending on how much of your surroundings you want to hear.

You can also turn off Noise Control".

✽ Customize headphone audio levels on your iPhone or iPad - Apple Support

Eg: says:

"Conversation Boost focuses your AirPods Pro on the person who's talking in front of you. This makes it easier to hear when you're talking face-to-face".

✽ Use Live Listen with AirPods or Beats - Apple Support

Eg: says:

"With Live Listen, your iPhone or iPad can act like a microphone that sends sound to your AirPods or Beats.

Live Listen can help you hear a conversation in a noisy area or even hear someone speaking across the room.

To use Live Listen with your AirPods, AirPods Pro, AirPods Max, Powerbeats Pro, or Beats Fit Pro, your iPhone or iPad device needs iOS or iPadOS 14.3 or later.

You also need to connect your AirPods or Beats to your device."

All the best :-)

Thank you!

Re: " ... does the Audiogram I have uploaded adjust/Improve sound and music parameters to the AirPods there by improving overall sound qualities that I hear?"

If the Audiogram was only uploaded to the Health app that may just be the first step.

The way I understand it, the hearing test would need to be completed, and the Audiogram chosen for use while the hearing-aid feature was being set-up. Then the Audiogram's info would come into use, for improvement and fine-tuning of the sound quality. Perhaps the video below can help.

https://www.youtube.com/watch?v=Q5noO6dnGBs

More info in the article below:

Use the Hearing Aid feature on your AirPods Pro 2 - Apple Support

Eg: says:

"Adjust amplification level, balance and more in AirPods Pro settings

You can adjust settings such as amplification level (how much your AirPods amplify the sound around you), left-right balance, tone and Conversation Boost on iPhone, iPad or Mac (requires macOS Sequoia 15.1 or later). For quick access to settings, you can use Control Centre to adjust settings."