Unable to add cards to Apple wallet

Question

Level 1

4 points

Unable to add cards to Apple wallet

After signing out of my Apple ID and back in, I had to add all of the cards again. I attempted to add some cards manually and from the bank application, but both yielded the same results as shown in the attached screenshot. However, many cards refused to be added.

I tried contacting several banks that issued the cards, but they were unable to solve the problem.

If you are referring to changing the region setting, I have already attempted this, and it did not work.

[Edited by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on Jul 8, 2025 1:17 AM

Reply

Answer 1

YAM73 Author

Level 1

4 points

Jul 9, 2025 5:35 AM in response to Jeff Donald

My phone is set to US region.

my Apple account is set to US account.

all the banks is Saudi Banks.

just an extra info, all the cards were working before I sign out and sign on again.

and now few cards are working and most of the cards is not.

Reply

Answer 2

Jeff Donald

Level 8

40,729 points

Jul 9, 2025 6:16 AM in response to YAM73

Change your iPhone region to Saudi and restart your iPhone. It may take a few hours for all the servers involved to sync up. I generally advise waiting 24 hours, but it’s safe to try adding a card once. Repeated attempts to add same card is an indicator of fraud and may result in future attempts being automatically blocked for 24 hours or longer.

Reply

Answer 3

YAM73 Author

Level 1

4 points

Jul 12, 2025 12:08 PM in response to Jeff Donald

After being lucky and getting a contact in one of the banks, they suggested that they would send my phone IMEI to Apple and ask them to add my phone as a trusted phone since I am their customer.

They informed me that my phone was level 3, and after logging out and logging in, it went to level 1, and that was a flag as a security threat!

After a few days, all the cards are now working, and I managed to add them to Apple Wallet, besides one bank that I will be contacting to do the same.

Reply

Answer 4

Jeff Donald

Level 8

40,729 points

Jul 8, 2025 4:53 PM in response to YAM73

What country are you in? Have you traveled recently? Do you use a VPN?

Reply

Answer 5

YAM73 Author

Level 1

4 points

Jul 9, 2025 12:26 AM in response to Jeff Donald

I am in Saudi Arabia. I did try recently, and no, I don't use a VPN.

Reply

Answer 6

Jeff Donald

Level 8

40,729 points

Jul 9, 2025 5:19 AM in response to YAM73

What region is your iPhone set for? What region is your Apple Account setup for? What country are the banks that issued the cards in?

Reply

Answer 7

YAM73 Author

Level 1

4 points

Jul 10, 2025 2:07 AM in response to Jeff Donald

My phone is set to the US region, and also my Apple account too.

All the banks are Saudi banks.

if it is a regional issue, why do some banks cards works and some not!

Reply

Answer 8

Jeff Donald

Level 8

40,729 points

Jul 10, 2025 3:21 AM in response to YAM73

Each bank has their own restrictions in regard to detecting potential fraud. Some banks require you to be in a specific region or regions to activate your card for Apple Pay and add to Apple Wallet.

Reply